How to review your cases in Parcha
Last updated: July 24, 2025
Introduction
The All Cases table is the central hub for reviewing and managing all compliance screening cases in Parcha. Located on the All Cases page, this powerful interface allows compliance teams to efficiently review, filter, and take action on KYC (Know Your Customer) and KYB (Know Your Business) verification cases.
Whether you're reviewing individual customer applications, business verifications, or managing bulk screening operations, the All Cases table provides a comprehensive view of all your compliance activities in one place. It's designed to help compliance professionals quickly identify high-risk cases, track verification progress, and generate necessary reports for regulatory requirements.
Understanding the Cases Table Layout
The All Cases table is organized with the following columns:
Core Columns
Selection Checkbox - Select individual or multiple cases for bulk operations
Report - Quick access to generate PDF reports for each case
Job ID - Unique identifier for each screening job
Entity - Name of the individual or business being screened
Recommendation - Risk assessment result (Approve, Review, or specific risk level)
Dynamic Check Columns - Varies based on your agent configuration, showing results of specific compliance checks
Timestamp - When the case was created
Status Indicators
Each case displays its current processing status:
Queued - Waiting to be processed
In Progress - Currently being screened
Completed - Screening finished successfully
Error - An issue occurred during screening
Key Features and Functionality
Batch Management
The All Cases table supports two viewing modes:
All Cases View
Shows every case across all batches
Default sort: newest cases first
Best for daily monitoring and review
Batch-Specific View
Filter cases by specific upload batch
Accessed via the dropdown menu showing batch names and dates
Default sort: oldest cases first within the batch
Ideal for reviewing bulk imports
Risk Filtering
Quickly filter cases by risk level using the color-coded risk filters:
High Risk (Red) - Cases requiring immediate attention
Medium Risk (Yellow) - Cases needing review
Low Risk (Green) - Cases likely to be approved
Each filter shows a real-time count of cases in that category. Click any filter to show only those cases, click again to remove the filter.
Sorting Options
Click any column header to sort the table:
First click: Sort ascending
Second click: Sort descending
Third click: Return to default sort
Available sort fields:
Job ID
Entity Name
Risk/Recommendation
Timestamp
Bulk Operations
Select multiple cases using the checkboxes to:
Generate reports for all selected cases
Export case data to CSV
Process multiple cases simultaneously
Use the header checkbox to select/deselect all visible cases.
Real-Time Updates
The table automatically refreshes to show:
Status changes for in-progress cases
Newly completed screenings
Updated risk assessments
Error notifications
A loading indicator appears when updates are being fetched.
Working with Individual Cases
Viewing Case Details
Click on any entity name to open the detailed case view, which includes:
Complete screening results
Individual check outcomes
Risk factors identified
Supporting documentation
Timeline of screening activities
Entity Profiles
For cases with high-confidence matches, clicking the entity name opens an inline profile showing:
Verified identity information
Online presence data
Business details (for KYB cases)
Associated individuals or entities
Historical screening results
Sub-Agent Cases
Some cases may have sub-agents (indicated by a chip next to the entity name). These represent:
Associated individuals for business cases
Related entity screenings
Nested compliance checks
Click the sub-agent chip to view all related screening results.
Report Generation
Individual Reports
Click the document icon in any case row to:
Generate a PDF report instantly
View in browser or download
Include all screening details and risk assessments
Bulk Report Generation
For multiple cases:
Select cases using checkboxes
Click "Generate Bulk Reports"
Set a password for the ZIP file
Receive reports via email
Bulk reports are useful for:
Regulatory submissions
Audit documentation
Batch review processes
Data Import Options
CSV Upload
Import multiple cases at once:
Click "Upload CSV" or drag and drop a file
System automatically maps columns to required fields
Review and confirm field mappings
Validate data before processing
Monitor batch progress in real-time
Supported Fields
KYC Requirements:
First Name (required)
Last Name (required)
Date of Birth
Address
Country
KYB Requirements:
Business Name OR Website (required)
Country of Operation
Industry
Registration Number
Smart Column Mapping
Parcha automatically:
Recognizes common field names
Suggests mappings for unmatched columns
Validates data completeness
Highlights missing required fields
Advanced Features
Agent Configuration
Different agents (screening workflows) show different columns based on their configuration:
KYC agents show person-specific checks
KYB agents display business verification results
Custom agents can include specialized compliance checks
Performance Optimization
For large datasets:
Use pagination controls (10, 25, 50, 100 cases per page)
Apply filters to reduce visible cases
Export filtered results for offline review
Integration Features
The All Cases table integrates with:
Webhook systems for real-time notifications
API endpoints for programmatic access
Third-party compliance tools
Best Practices
Efficient Case Review
Start with high-risk cases using risk filters
Use batch view for systematic review of uploads
Sort by timestamp to catch new cases quickly
Leverage bulk operations for similar cases
Data Management
Regularly export completed cases for records
Use meaningful batch names for easy identification
Keep CSV templates updated with required fields
Validate data before large imports
Report Generation
Generate reports immediately after case completion
Use bulk reports for end-of-day summaries
Password-protect sensitive bulk downloads
Store reports according to compliance retention policies
Troubleshooting
Common Issues
Cases Not Appearing
Check selected batch filter
Verify agent selection
Refresh the page
Clear browser cache
Slow Loading
Reduce page size
Apply filters to limit results
Check network connection
Contact support for large datasets
Import Failures
Verify CSV format matches template
Check for required fields
Ensure no special characters in data
Validate email and date formats
Report Generation Issues
Ensure cases are fully processed
Check email for bulk report delivery
Verify sufficient permissions
Try individual reports first
Related Features
Connected Tools
Individual Profile Panel - Deep dive into person verification
Business Profile Panel - Comprehensive business analysis
Agent Configuration - Customize screening workflows
Webhook Manager - Set up real-time notifications
API Access - Programmatic case management
Next Steps
After reviewing cases in the All Cases table, you can:
Configure risk thresholds in Agent Settings
Set up automated workflows with webhooks
Export data for compliance reporting
Integrate with your existing systems via API
The All Cases table is designed to make compliance screening efficient and thorough. By mastering its features, you can streamline your review process, ensure regulatory compliance, and maintain high standards for customer onboarding.